Please read these terms carefully before using the GetEventTicket platform.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Tyga.Cloud Ltd, a company registered in England and Wales under Company Number 14643275, with its registered office at Ground Floor, Unit 2 Mallard Court, Mallard Way, Crewe Business Park, Crewe, Cheshire, England, CW1 6ZQ ("we", "us", "our", "the Company", or "Tyga.Cloud"), governing your access to and use of the GetEventTicket platform, including any associated websites, applications, services, and tools (collectively, the "Platform").
GetEventTicket is a trading name and division of Tyga.Cloud Ltd. All references to "GetEventTicket" in these Terms shall be understood as references to the services provided by Tyga.Cloud Ltd under the GetEventTicket brand.
By accessing or using the Platform, creating an account, or by clicking "I Agree" or similar affirmation when prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.
If you are using the Platform on behalf of a band, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to both you individually and the entity you represent.
You must be at least 18 years of age to create an account and use the Platform as a Band Owner. Fans and customers purchasing from band websites hosted on the Platform must be at least 16 years of age, or the age of majority in their jurisdiction, whichever is greater. By using the Platform, you represent and warrant that you meet the applicable age requirements.
GetEventTicket is a multi-tenant software-as-a-service ("SaaS") platform designed specifically for musicians, bands, and music artists. The Platform enables musicians to establish and manage a professional online presence, sell directly to their fans, and grow their audience through an integrated suite of tools and features.
The Platform provides the following core services:
We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice, including adding or removing features, changing service tiers, or updating pricing. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation, provided that we will use commercially reasonable efforts to notify affected users of material changes in advance where practicable.
The Platform serves multiple categories of users, each with distinct roles, responsibilities, and rights:
Band Owners are registered users who create and manage a tenant website on the Platform. A Band Owner may be an individual musician, a band, a music group, a record label representative, or a manager acting on behalf of an artist. Band Owners are responsible for the content they publish, the products they sell, the events they create, and the overall management of their tenant site.
Band Owners may invite additional team members to assist with managing their tenant site. Team members are granted access at the discretion of the Band Owner and are subject to these Terms. The Band Owner remains ultimately responsible for all activity conducted through their tenant site, including actions taken by team members.
Fans are end users who interact with band websites hosted on the Platform. Fans may browse band websites, purchase music, buy merchandise, purchase event tickets, subscribe to fan subscription tiers, and pledge to crowdfunding campaigns. When a Fan makes a purchase or enters into a subscription, the commercial relationship is primarily between the Fan and the Band Owner, with GetEventTicket acting as the platform facilitator and payment processor intermediary.
Fans may or may not have registered accounts on the Platform. Certain features, such as fan subscriptions, may require account registration. Guest checkout may be available for one-time purchases at the discretion of the Band Owner's configuration.
Visitors are individuals who access the GetEventTicket marketing website or band tenant websites without creating an account or making a purchase. Visitors may browse publicly available content, including band pages, event listings, and merchandise catalogues. Visitors are still subject to these Terms insofar as they apply to general Platform usage, including acceptable use and intellectual property provisions.
To access certain features of the Platform, you must create an account by providing accurate, current, and complete information during the registration process. You agree to update your account information promptly to keep it accurate, current, and complete at all times.
When registering as a Band Owner, you will be required to provide your band or artist name, a valid email address, and a secure password. You may also be required to select a subscription plan and provide payment information. The band name and chosen slug (URL identifier) must not infringe upon the trademarks, trade names, or intellectual property rights of any third party.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately at dpo@tyga.cloud if you become aware of any unauthorised access to or use of your account. We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
You may not create an account using false or misleading information, create multiple accounts for the purpose of circumventing Platform restrictions or abusing promotional offers, or create an account on behalf of another person or entity without their express authorisation. We reserve the right to suspend or terminate any account that we reasonably believe has been created or is being used in violation of these provisions.
Each Band Owner account is associated with a single tenant (band website). If you wish to manage multiple band websites, you must create separate accounts and subscription plans for each tenant, unless otherwise agreed in writing with the Company.
You agree to use the Platform in compliance with all applicable laws, regulations, and these Terms. You shall not use the Platform in any manner that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable, as determined by us in our sole discretion.
Without limiting the generality of the foregoing, you specifically agree not to:
We reserve the right to investigate any suspected violation of these acceptable use provisions and to take appropriate action, including but not limited to issuing warnings, suspending or terminating your account, removing offending content, and reporting illegal activity to the relevant authorities. Repeated or serious violations may result in permanent suspension from the Platform without refund.
You retain all ownership rights in and to the content you upload, publish, or otherwise make available through the Platform ("Your Content"), including but not limited to music recordings, compositions, lyrics, artwork, photographs, videos, written posts, and merchandise designs. Nothing in these Terms transfers ownership of Your Content to us.
By uploading or publishing Your Content on the Platform, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute Your Content solely for the purposes of operating, maintaining, and providing the Platform services to you and your fans. This licence includes the right to make Your Content available for streaming, download, and preview as configured by you, and to generate thumbnails, previews, and other derivative formats necessary for the proper functioning of the Platform.
This licence terminates when you delete Your Content from the Platform or when your account is terminated, except that cached or archived copies may persist in our backup systems for a reasonable period thereafter, and content that has been purchased or downloaded by fans prior to deletion shall remain accessible to those fans in accordance with their purchase rights.
You represent and warrant that you have all necessary rights, licences, consents, and permissions to upload and distribute Your Content through the Platform, and that Your Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.
The Platform, including its underlying software, source code, design, user interface, documentation, branding, logos, trade names, trademarks (including "GetEventTicket", "Tyga.Cloud", and associated marks), and all other proprietary materials, are owned by or licensed to Tyga.Cloud Ltd and are protected by copyright, trademark, patent, and other intellectual property laws of the United Kingdom and international treaties.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms and your subscription plan. You may not copy, modify, distribute, sell, lease, sublicence, or create derivative works based upon the Platform or any part thereof, except as expressly permitted by these Terms or with our prior written consent.
The website templates, themes, and design elements provided by the Platform for use on your tenant website are licensed to you for use solely within the Platform. You may customise these templates for your band website but may not extract, redistribute, or use them outside of the Platform.
We respect the intellectual property rights of others and expect our users to do the same. If you believe that content hosted on the Platform infringes your copyright or other intellectual property rights, please contact us at dpo@tyga.cloud with a detailed notice including: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing content and its location on the Platform; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorised; and (e) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner.
Upon receipt of a valid copyright complaint, we will promptly investigate and, where appropriate, remove or disable access to the allegedly infringing content. Band Owners whose content is subject to a copyright complaint will be notified and given the opportunity to file a counter-notice. Repeated infringers may have their accounts terminated.
Access to certain Platform features requires a paid subscription plan. Subscription plans, their features, pricing, and billing cycles are described on our pricing page and may be updated from time to time. By subscribing to a plan, you agree to pay the applicable fees in accordance with the billing terms presented at the time of subscription.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your chosen billing cycle) and are non-refundable except as expressly provided in these Terms or as required by applicable law. Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date through your account dashboard.
We may offer a free trial period for new accounts. At the end of the free trial, your account will automatically convert to a paid subscription unless you cancel before the trial expires. You will be notified before any charge is applied.
When fans purchase music, merchandise, event tickets, fan subscriptions, or make crowdfunding pledges through your band website, GetEventTicket charges a small platform fee on each transaction. The platform fee percentage is determined by your subscription plan and is clearly disclosed on our pricing page and within your dashboard.
Platform fees are deducted from the transaction amount before the remaining funds are settled to your connected payment account. The platform fee covers the costs of providing the Platform infrastructure, payment processing facilitation, and ongoing service maintenance. Platform fees are in addition to any fees charged by Stripe or other payment processors.
All payment processing on the Platform is handled through Stripe, a third-party payment processor. To receive payments from fans, Band Owners must connect a Stripe account through the Platform's onboarding process (Stripe Connect). By using the payment features, you agree to be bound by Stripe's Terms of Service and Privacy Policy in addition to these Terms.
We do not store or directly process credit card numbers or sensitive payment information on our servers. All payment data is handled securely by Stripe in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements.
Payouts to Band Owners are processed through Stripe Connect and are subject to Stripe's payout schedules, holding periods, and policies. We do not guarantee specific payout timelines and shall not be liable for delays caused by Stripe, banking institutions, or regulatory requirements.
Band Owners are responsible for establishing and honouring their own refund policies for products and services sold through their band websites. GetEventTicket does not manage refund requests on behalf of Band Owners, except where required by applicable consumer protection law or where GetEventTicket determines that a refund is necessary to address Platform abuse or fraud.
In the event of a chargeback or payment dispute initiated by a Fan, the Band Owner is responsible for responding to and resolving the dispute through Stripe's dispute resolution process. GetEventTicket may, at its discretion, provide information to assist in dispute resolution but is under no obligation to do so. Excessive chargebacks may result in suspension or termination of the Band Owner's account.
Band Owners are solely responsible for determining, collecting, reporting, and remitting all applicable taxes (including VAT, sales tax, income tax, and any other taxes) arising from sales conducted through their band websites. GetEventTicket does not provide tax advice and is not responsible for the tax obligations of Band Owners or their customers. We recommend consulting with a qualified tax professional regarding your specific obligations.
Your subscription plan includes a base allocation of storage for media files, music, and other content. If you require additional storage beyond your plan's allocation, you may purchase storage add-ons through your billing dashboard. Storage add-ons are billed as recurring charges alongside your subscription and are non-refundable. Removal of storage add-ons that would cause your usage to exceed your remaining allocation may result in restrictions on uploading new content until usage is brought within limits.
The Platform offers integration with third-party print-on-demand ("POD") providers, including but not limited to Printful. These integrations enable Band Owners to design and sell custom merchandise that is printed, manufactured, and shipped directly by the third-party POD provider, without the Band Owner needing to hold physical inventory.
When you enable POD features and connect to a third-party provider, you enter into a direct relationship with that provider and agree to be bound by their respective terms of service, acceptable use policies, and content guidelines. GetEventTicket acts solely as an intermediary facilitating the connection between your band website and the POD provider's API. We do not manufacture, print, warehouse, or ship any POD products.
GetEventTicket makes no representations or warranties regarding the quality, accuracy, timeliness, or reliability of products manufactured and fulfilled by third-party POD providers. This includes, without limitation, print quality, colour accuracy, material quality, sizing, packaging, shipping times, and delivery reliability.
Any complaints, claims, or disputes regarding POD product quality, fulfillment, shipping, returns, or refunds must be directed to and resolved with the applicable POD provider in accordance with their policies. GetEventTicket shall not be liable for any loss, damage, or dissatisfaction arising from POD products or services.
Band Owners are solely responsible for ensuring that all designs, images, text, and other content submitted to POD providers through the Platform comply with applicable laws and the POD provider's content policies. You must not submit designs that infringe upon third-party intellectual property rights, contain offensive or prohibited content, or violate any applicable regulations. GetEventTicket reserves the right to disable POD features for any Band Owner found to be in violation of these provisions.
The base cost of POD products is determined by the third-party provider. Band Owners set the retail price charged to fans, and the difference between the retail price and the base cost (minus applicable platform fees and payment processing fees) constitutes the Band Owner's margin. GetEventTicket does not control or guarantee POD base costs, which may change at the discretion of the third-party provider.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TYGA.CLOUD LTD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that any defects will be corrected or that the Platform will meet your specific requirements. We do not warrant the accuracy, completeness, or reliability of any content or information available through the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TYGA.CLOUD LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED POUNDS STERLING (GBP 100.00).
You acknowledge and agree that the limitations of liability set forth in this section are fundamental elements of the agreement between you and Tyga.Cloud Ltd, and that we would not provide the Platform to you without these limitations. The limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, even if any remedy fails of its essential purpose.
The Platform integrates with and relies upon various third-party services, including but not limited to Stripe (payment processing), Printful (print-on-demand), and other service providers. We shall not be liable for any loss, damage, or disruption caused by the acts, omissions, errors, or failures of any third-party service provider. Your use of third-party services is governed by those providers' respective terms and policies.
GetEventTicket is a platform provider and does not control or endorse the content published by Band Owners or the products and services sold through band websites. We shall not be liable for any disputes, losses, or damages arising from transactions between Band Owners and Fans, including product quality, delivery, refunds, or any other aspect of the buyer-seller relationship.
You may terminate your account at any time by cancelling your subscription through your account dashboard or by contacting us at dpo@tyga.cloud. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account will be downgraded or deactivated. You will not be entitled to a refund of any prepaid subscription fees for the remaining portion of the billing period, except as required by applicable law.
Upon termination of your Band Owner account, your tenant website will be taken offline and will no longer be accessible to fans or the public. You will have a grace period of thirty (30) days from the date of termination to download or export Your Content, after which we may permanently delete all data associated with your account, including music files, product listings, customer data, and website content.
We may suspend or terminate your account and access to the Platform, in whole or in part, at any time and for any reason, including but not limited to:
Where practicable, we will provide you with reasonable notice prior to termination and an opportunity to cure any curable violation. However, we reserve the right to terminate accounts immediately and without notice in cases of serious violations, including fraud, illegal activity, or imminent harm to the Platform or other users.
Upon termination of your account, regardless of the reason: (a) all licences and rights granted to you under these Terms will immediately cease; (b) you must immediately stop using the Platform; (c) any outstanding fees or charges owed by you will become immediately due and payable; (d) we may delete your account data in accordance with our data retention policies and applicable law.
The following provisions shall survive termination of these Terms: Sections 6 (Intellectual Property), 7 (Payments and Fees, with respect to amounts owed), 9 (Limitation of Liability), 11 (Dispute Resolution), and any other provisions that by their nature should survive termination.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute informally by contacting us at dpo@tyga.cloud. We will endeavour to resolve your concern promptly and in good faith. You agree to allow a period of at least thirty (30) days from the date of your initial contact for us to attempt to resolve the dispute informally before pursuing any other remedy.
If a dispute cannot be resolved informally within the thirty (30) day period described above, you and the Company agree that such dispute shall be finally resolved by binding arbitration, rather than in court, except that either party may bring an action in court for injunctive relief or to protect intellectual property rights.
The arbitration shall be conducted in accordance with the rules of the London Court of International Arbitration (LCIA) or such other reputable arbitration body as the parties may agree. The arbitration shall take place in London, England, unless the parties agree otherwise. The language of the arbitration shall be English. The arbitrator's decision shall be final and binding upon both parties and may be entered as a judgment in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and the Company agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Nothing in this section shall limit or exclude any rights you may have as a consumer under mandatory provisions of the laws of your country of residence, including but not limited to rights under the Consumer Rights Act 2015 (UK), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent legislation in your jurisdiction. If any provision of this dispute resolution section is found to be unenforceable with respect to consumer rights, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Effective Date" at the top of this page and take reasonable steps to notify you, which may include sending an email to the address associated with your account, displaying a prominent notice on the Platform, or posting a notification within your dashboard.
Material changes to these Terms will take effect no earlier than thirty (30) days after the date on which we provide notice of the changes, unless the changes are required to address a legal or regulatory obligation, prevent fraud or abuse, or address a security vulnerability, in which case the changes may take effect immediately.
Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and terminate your account before the changes take effect. It is your responsibility to review these Terms periodically to stay informed of any updates.
We maintain an archive of previous versions of these Terms, which may be requested by contacting us at dpo@tyga.cloud.
If you have any questions, concerns, or complaints regarding these Terms of Service, the Platform, or your account, please contact us using the information below:
Tyga.Cloud Ltd (trading as GetEventTicket)
Ground Floor, Unit 2 Mallard Court
Mallard Way, Crewe Business Park
Crewe, Cheshire, England
CW1 6ZQ
United Kingdom
Company Number: 14643275 (England and Wales)
Email: dpo@tyga.cloud
For data protection enquiries, including requests to exercise your rights under the UK GDPR or the Data Protection Act 2018, please direct your correspondence to our Data Protection Officer at the email address above.
We aim to respond to all enquiries within five (5) business days. For urgent matters relating to account security or potential fraud, please include "URGENT" in your email subject line.